LylovolJovo Product Support
Privacy Policy
Effective date: August 12, 2026
This Privacy Policy explains how LylovolJovo handles information submitted through this manufacturer and product support website.
Information we collect
When you submit a support request, we may collect your name, email address, country or region, Amazon order number (if provided), product issue details, and any images you choose to upload. Our hosting provider may also process limited technical information, such as an IP address and browser details, to deliver and secure the website.
How we use information
We use this information only to identify your LylovolJovo product, diagnose the issue, respond to your request, provide after-sales assistance, prevent abuse, and maintain the security and reliability of the support service.
Photo uploads and retention
Uploaded photos receive unlisted, hard-to-guess access links so they can be shared with our support team through the contact channel you select. Do not upload payment information, identity documents, or unrelated personal information. Photo links expire after 30 days, and uploaded files are scheduled for automatic deletion after that period. Limited non-content records may remain briefly in backups or operational systems.
Service providers and disclosures
We use Cloudflare to host, secure, and deliver this website and to process support uploads. If you choose WhatsApp or email, the information in the prepared message is processed by that provider after you choose to send it. We do not sell personal information. We may disclose information when required by law or when necessary to protect users, our service, or our legal rights.
Security
We use encrypted HTTPS connections, validation, access controls, and limited retention to protect support information. No online service can guarantee absolute security, so please share only information needed to resolve your product issue.
Your choices
You may omit optional information and photos. You may ask us to access or delete information associated with a support request, subject to applicable law and reasonable identity verification.
Children’s privacy
This support service is intended for adults handling a product purchase and is not directed to children under 13.
Changes to this policy
We may update this policy when our support practices or legal obligations change. The effective date above identifies the current version.
Contact us
For privacy questions or requests, contact LylovolJovo at 3116947178@qq.com or via WhatsApp at +86 191 7124 1424.